RS
Renee S
1 reviews | Active since Jul 2019
04 Jul 2019, 15:08
TOTALLY ANNOYED CUSTOMER
I signed up for a DATA_5GB contract24mth MTNCHOICE 5GB @ 199 DISC +15GB 15GB Night Express which meant I would get 5GB on contract day & night + 15GB anytime +15GB night express making it all in all 20GB anytime 20GB night. I signed up on the 16/5/2019 my recurring comes through on the 17th of the month, low and behold the 17/6/2019 arrives my 5GB & 15GB night is loaded but not the anytime, I log a call with call centre 135 on the 17th, 18th, 19 th, by this time they are confused about the package so I call the consultant at MTN in Stoneridge where I signed up to confirm the package and explain my issue to date my issue still not sort I request to cancel as I am NOT receiving what I signed up for and I am told I will have to pay a cancellation fee REALLY I have not received what I signed up for but I am held liable for penalties CAN SOMEONE PLEAE HELP I WANT OUT OF ALL THIS DRAMA, what was supposed to be exciting for my daughter has turned out to be a nigh mare for me.
Helpful (0)
Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
05 Jul 2019, 07:54Good day Renee
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your query is being investigated, feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessicaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your query is being investigated, feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessicaComplaints Management team
Best regards,
MTN South Africa's reply05 Jul 2019, 07:54
Official
Good day Renee
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your query is being investigated, feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessicaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your query is being investigated, feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessicaComplaints Management team
Best regards,
RS
Renee S's updateReviewer Update
05 Jul 2019, 08:09Morning Jessica
thank you for response, please note I current have NO DATA on my *** number which was supposed to be my data share number for the 5GB contract amount which has not been loaded and I have sent proof of this to Maleboya on cell number *** I sent screen shots which she directed me to do on a daily basis is use at most 150MB as I have wifi at work and I use the data mainly for my maps and WhatsApp calls, now I HAVE NO DATA, this is truly FRUSTRATING.
PLEASE I WANT TO CANCEL THIS AND MOVE ON, TRULY IT IS THE 5TH OF THE MONTH AND I HAVE NO DATA, HELP.
thank you for response, please note I current have NO DATA on my *** number which was supposed to be my data share number for the 5GB contract amount which has not been loaded and I have sent proof of this to Maleboya on cell number *** I sent screen shots which she directed me to do on a daily basis is use at most 150MB as I have wifi at work and I use the data mainly for my maps and WhatsApp calls, now I HAVE NO DATA, this is truly FRUSTRATING.
PLEASE I WANT TO CANCEL THIS AND MOVE ON, TRULY IT IS THE 5TH OF THE MONTH AND I HAVE NO DATA, HELP.
RS
Renee S's update05 Jul 2019, 08:09
Reviewer Update
Morning Jessica
thank you for response, please note I current have NO DATA on my *** number which was supposed to be my data share number for the 5GB contract amount which has not been loaded and I have sent proof of this to Maleboya on cell number *** I sent screen shots which she directed me to do on a daily basis is use at most 150MB as I have wifi at work and I use the data mainly for my maps and WhatsApp calls, now I HAVE NO DATA, this is truly FRUSTRATING.
PLEASE I WANT TO CANCEL THIS AND MOVE ON, TRULY IT IS THE 5TH OF THE MONTH AND I HAVE NO DATA, HELP.
thank you for response, please note I current have NO DATA on my *** number which was supposed to be my data share number for the 5GB contract amount which has not been loaded and I have sent proof of this to Maleboya on cell number *** I sent screen shots which she directed me to do on a daily basis is use at most 150MB as I have wifi at work and I use the data mainly for my maps and WhatsApp calls, now I HAVE NO DATA, this is truly FRUSTRATING.
PLEASE I WANT TO CANCEL THIS AND MOVE ON, TRULY IT IS THE 5TH OF THE MONTH AND I HAVE NO DATA, HELP.
MTN South Africa's replyOfficial
05 Jul 2019, 10:13Good day Renee
I have not done the cancellation as yet. I would like to speak to you first and then we can proceed.
My apologies that I am unable to contact you later today. I will contact you on Monday.
Warm RegardsJessicaComplaints Management team
I have not done the cancellation as yet. I would like to speak to you first and then we can proceed.
My apologies that I am unable to contact you later today. I will contact you on Monday.
Warm RegardsJessicaComplaints Management team
Best regards,
MTN South Africa's reply05 Jul 2019, 10:13
Official
Good day Renee
I have not done the cancellation as yet. I would like to speak to you first and then we can proceed.
My apologies that I am unable to contact you later today. I will contact you on Monday.
Warm RegardsJessicaComplaints Management team
I have not done the cancellation as yet. I would like to speak to you first and then we can proceed.
My apologies that I am unable to contact you later today. I will contact you on Monday.
Warm RegardsJessicaComplaints Management team
Best regards,
RS
Renee S's updateReviewer Update
05 Jul 2019, 11:02Hi Jessica
Thank you for your feedback, I look forward to hearing from you Monday.
kind regards
Renee
Thank you for your feedback, I look forward to hearing from you Monday.
kind regards
Renee
RS
Renee S's update05 Jul 2019, 11:02
Reviewer Update
Hi Jessica
Thank you for your feedback, I look forward to hearing from you Monday.
kind regards
Renee
Thank you for your feedback, I look forward to hearing from you Monday.
kind regards
Renee
MTN South Africa's replyOfficial
09 Jul 2019, 11:23 Good day Renee
As per our telephonic conversation, I have done a credit into your MTN account for R499.03 for cell number *** (invoice number E***). This number has been permanently disconnected, You do not owe MTN any amount for cell number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessicaComplaints Management team
As per our telephonic conversation, I have done a credit into your MTN account for R499.03 for cell number *** (invoice number E***). This number has been permanently disconnected, You do not owe MTN any amount for cell number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessicaComplaints Management team
Best regards,
MTN South Africa's reply09 Jul 2019, 11:23
Official
Good day Renee
As per our telephonic conversation, I have done a credit into your MTN account for R499.03 for cell number *** (invoice number E***). This number has been permanently disconnected, You do not owe MTN any amount for cell number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessicaComplaints Management team
As per our telephonic conversation, I have done a credit into your MTN account for R499.03 for cell number *** (invoice number E***). This number has been permanently disconnected, You do not owe MTN any amount for cell number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessicaComplaints Management team
Best regards,
RS
Renee S's updateReviewer Update
10 Jul 2019, 08:08Hi Jessica
I thank you for resolving this issue, much appreciated.
kind regards
Renee Swart
I thank you for resolving this issue, much appreciated.
kind regards
Renee Swart
RS
Renee S's update10 Jul 2019, 08:08
Reviewer Update
Hi Jessica
I thank you for resolving this issue, much appreciated.
kind regards
Renee Swart
I thank you for resolving this issue, much appreciated.
kind regards
Renee Swart