MW
Malcolm W
1 reviews | Active since Sept 2015
09 Sept 2015, 09:11
Total LACK of sevice
I hope to get some sort of response from your customer service as i'm trying for almost 3 months to get a URL report from your company for huge bills received.I have emailed and called plenty times for follow ups but nothing gets done .You block my number from calling your call centre I just get that my \number is invalid"yet I can only work through the call centre as your store agents are unable to assist me.I spoke to a call centre manager still no help. Can you please sort this out *** &"
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Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 10:11Hello Peopleschamp,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the request for the data charges to be validated and for the URL report to be emailed is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the request for the data charges to be validated and for the URL report to be emailed is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply10 Sept 2015, 10:11
Official
Hello Peopleschamp,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the request for the data charges to be validated and for the URL report to be emailed is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the request for the data charges to be validated and for the URL report to be emailed is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***