Total Lack of Service from MTN

My journey with MTN started late October 2021. All I wanted to know was when could I upgrade my contract which I have had with them for nearly 25 years. The first issue I experienced was not being able to contact a real person on the phone. I then used their Contact Us system on their website and sent a email with my query. I quickly received a automated response saying they will get back to me within 24 hours. What a joke that was. It took them 16 days to get back to me. I could not believe this shocking level of service and decided it is time to go to another provider. The next day I sent them another email expressing my disgust with their service and informed them that I will wait for my contract to end and will then move. 15 days later (yesterday), I received another email from them explaining the process I need to follow to cancel my contract. Obviously they do not believe in "customer retention" at all. Thank goodness I have a alternative to this really bad service and although it is not a huge amount they are going to loose, I will shout this from the treetops to everyone I know. Jeff Stern