TOTAL LACK OF FEEDBACK OR ACKNOWLEDGMENT!!!

I have MTN Insurance for both my Cellphones. I have been a custommer for many years but the way they are delaing with my issue now makes me wonder. My Phone got ****** on 12 July 2015. I followed procedure and did alll teh necessary that was required so I could log my claim with MTN Insurance, including standing in the Police line for 3hrs to get a case. I then logged the claim with all details online. when i got no response i went to Morning side MTN of which i again filled in another which was emailed to them, To date i have got no response, ref nr NOTHING!! Their calll centre number which they refer people to doesnt even work, very shocking for a cell company lines not to work and by the way they dont even know because Customer CARE gave me a generic response referring me to the same broken number. I used facebook and Twitter as well but they just dont CARE. I have paid my Insurance and by now i should have expected my replacement handset as i was told this shouldn't take so long. I am not sure if MTN as a company fucntions anymore since their strike because it would seem they dont even know their own numbers don't work. Call Centre 808 also promised that they will get someone-n