Total inconvenience

Late November 2015, I received a call from Ryan from MTN Summer Mobile branch to assist with my upgrade. His service was amazing and he really deserves some recognition for how awesome he was on the phone. The problem started thereafter.... Ryan had asked which colour I wanted for my iPhone 6 and I requested Gold. On Tuesday, 8th December when it was delivered, I saw that it was the black / grey colour instead. Upon calling Summer mobile to advise them, I was told that this is a common occurrence and that they have no control over what colour the warehouse distributes. Asking what colour your customer wants is fairly pointless in that case guys... Nonetheless after several phone calls later and after being pushed from pillar to post between the branches and the call centre, I have finally dropped the handset off at the Tygervalley branch and now have to wait a week to cancel the upgrade of which I then have to wait basically another month for my handset due to it being the festive season. This \convenience"has been the most inconvenient upgrade I have ever done. If your infrastructure renders you incapable of providing the service"