TOTAL *********** SERVICE FROM mtn

MTN "SERVICE" DOES NOT EXIST, I have called the mtn support line on a number of occasions and have received absolutely NO response from the SUPERVISOR level, obviously they think their salaries are not paid by the customers. When they switched to the "NEW" software they managed to loose the mtn pin codes, now it is up to the client to get a pin code activated again otherwise they wont help you. I spoke to a agent ruth (who was as helpful as a ejection seat in a helicopter) and she would not help even though I gave my code as I should come on mtn cant you get simple thing correct. I asked her to get me a supervisor and was told that they are not available and would get one to call me back WELL that was a week ago, I am still waiting for a supervisor from the previous call to call me back that was 3 months ago, well done mtn your service stinks. if you service was as good as your network you would be great, but because of really poor competitor's you have a "DONT CARE ATTITUDE". I hope that this gets to management because all your staff are blocking complaints to look good but they are USELESS, PLEASE CAN A SUPERVISOR CALL ME BACK