Total incompetence and lies even!!!

<p>This whole thing started back in June (15th). My account started being loaded with something called "Packet Switch Data." My phone bill since then has been out of control. I raised a service request with MTN (Reference Number: ********** 6) and then the big joke ensued. First I was told that it was my fault for downloading rigntones. I didn't even know you could and I have NEVER done that on any network. In fact, I've never changed my ringtone since the Apple iPhone 3. Then they want a whole lot of personal information to send me a URL. I mean, ***? I don't want a URL, I want these charges reversed. Can these people read?</p> <p> </p> <p>At one stage I was told it was out of bundle data usage, until I produced a report, from their system showing that I have not exceeded my data bundle since December last year. Once again, total silence on their part.</p> <p> </p> <p>It has got so bad now that they simply do not respond to me, which leaves me with only 1 conclusion: THEY DON'T HAVE A CLUE!!! Or maybe they've done something ***** and now dunno how to fix it? Okay, that's two conclusions ;)</p> <p> </p> <p>I'm busy talking to someone at the consumer protection agency at the moment. Ideally, I'd like this entire contract shoved up someone's backside and I'll go somewhere else. I simply cannot deal with the total incompetence of this network.</p>