GJW
Graham J. Woodman
1 reviews | Active since Apr 2014
29 Nov 2016, 16:07
Total Incompetence
<p>Three months ago i instructed MTN to cancel my contract with MTN. To date nothing has been done with my documented instructions. Every month Mtn is still charging me for data I dont use and dont need. Seems that MTN does not learn. they had to fork out millions because of devious transactions. Mtn has not even adhere to my instructions when I opened the account. It explicitly instructed them to have a ceiling on the account, which was not followed through. Incompetence is not the word to use on them. they probably have an *********** BEE appointment dealing with these accounts. So after this, I can expect to get an automated response from MTN. The account No A ********** </p>
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MTN South Africa's replyOfficial
30 Nov 2016, 22:24Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply30 Nov 2016, 22:24
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,