DR
Dean R
1 reviews | Active since Dec 2014
14 Jul 2015, 11:28
Total disgust on lack of contact compliance
During the first week of June I upgraded one of my two contracts to a iphone 6, I am suppose to receive a 100 minutes 200 smses and 500mb of data for R479 as per the contract agreement. On the 14th of June 2015 i never received my data nor my smses, and the same on the 14th of July 2015. I called the call centre for the June items and after 1 hour and 30 mins of waiting they said that within 7 days it will be received, i now cannot get through to a consultant. I have never been late on my account and this is the service provided, its a gisgrace after being with MTN for 4 years this is the service i get.
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Replies (1)
MTN South Africa's replyOfficial
30 Jul 2015, 14:55Hello Drex206,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply30 Jul 2015, 14:55
Official
Hello Drex206,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to our billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***