Total back-end processing failure

On the 2nd of January 2020 I upgraded my contract at MTN cape gate, where I receive and still receive great service.

The contract was for a Huawei p30 lite on a made for me small plan. This however also included an extra 2gb anytime data as an extention of their black Friday deals. This was all at the price of R479 per month.

When the first bill arrived it was for R578. 99. At first I didn't taken note as I assumed some pro rata charges was in effect. When the 2nd bill came at the same amount I logged a query at the branch in Cape gate and also mentioned that I only received 2gd anytime data in steed of the 3gb as advertised.

After about 5 days I was informed that my query was resolved, the bill had been fixed and that the extra data would be loaded with the next cycle. Fine, great. Everything sort.... Or not.

On 12 March I made an effort to check and confirm that everything was in fact in order. It was not. Even though the bill was fixed, I still only received 2gb of data and there was no sign of the credits that was promised not to mention that I already had to buy data out of my own pocket.

So back I went to Cape gate and once again the staff gave excellent service and reopened the query. 2 days later the query was "resolved" but nothing was fixed and no refunds either. Since then the query has been reopen 4 or 5 times just to be "resolved" again with nothing changing.

I am now at the point were I am on a first name bases with all the staff at MTN Cape Gate, who had to endure my rage and frustration, through no fault of their own.

I need this resolved ASAP as it seems the MTN's back office staff is either ***********, inept or just plan could not give a ****.

Sincerely

Annes Visagie