TOTAL ACCEPTABLE PATHETIC SERVICE!!

My account was cut 2 weeks ago without any notice. I have in the past 2 weeks called the 808 number several times, went to your Paarl branch a few times and they also requested via email an amount for me to pay so my account can be put on. It has now been 2 weeks and still up to date NO amount or reply from the legal department. The legal department is not coming back to me or to the Paarl branch regarding the amount I must pay. I have been without my phone for 2 weeks. How long must I still wait until they send me the amount to pay? Can someone contact me urgently: