Top up not updated but are quick to debit account

A full day has passed and my top up package still hasnt been updated. Called the call centre twice today and still no solution, the lady on the other end rather tells me to reboot my phone after I told her I had just done it. If I were to pay my account a day late I would probably be blacklisted, but its ok for them not to top up and account and create a ticket but provide no reference number???? I enquired about how a R100 airtime went missing in a single day where I was connected to wifi all day with my data turned off and the lady also logged a ticket for it because she could not see where my airtime went. Can somebody get this sorted and get my airtime refunded as this is unaccetpable service. I've had no problems with MTN over the past 6 years but am really considering moving over to another network!!<br>