kM
kwanele M
1 reviews | Active since Jan 2015
30 Jun 2015, 16:07
Top Up Nonsese Charges
I am would like to express my disappointment with MTN. I have been using MTN network ever since I got a cellphone BUT recently I started experiencing problems every time I tried to top up my airtime. When I recharge, my airtime would just disappear. Experiencing this, I contacted MTN and was told that I signed up with some doggy company, I do not even know and I never signed with any company. MTN gave me a number to call, I call the number and they promised to cancel their billing. This never stop, I have since been trying to get it canceled with no help from the network I am signed with.<br> <br> To this effect, this is my last fight and my next move will be to join Vodacom.<br>
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MTN South Africa's replyOfficial
11 Jul 2015, 20:07Hello constancemphuthi,
Thank you for your post,
We would like to apologize for any inconvenience incurred.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
You may dial *141*5# to view, activate or cancel any WASP subscription.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post,
We would like to apologize for any inconvenience incurred.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
You may dial *141*5# to view, activate or cancel any WASP subscription.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply11 Jul 2015, 20:07
Official
Hello constancemphuthi,
Thank you for your post,
We would like to apologize for any inconvenience incurred.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
You may dial *141*5# to view, activate or cancel any WASP subscription.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post,
We would like to apologize for any inconvenience incurred.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
You may dial *141*5# to view, activate or cancel any WASP subscription.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica