1 reviews | Active since Feb 2016
Top up lines mysteriously now an open line
end of last month i received an sms from MTN stating that I'm about to reach billing of R1200 this sms came in after I had paid my account premium for the two contracts that I have. i then called the call center that evening and confirm this with them and the lady who assisted confirmed that this will not impact my account in any way. i woke up the next day to a suspended line. i called again to have my lines opened and requested that all issues be resolved as i want to keep my normal premium as is and continue to buy data as i had been since 2013. last year around November i upgraded my one line and MTN confirm that it gives 30GIG worth of data as it was a free promotion. i want an explanation has how a top up prepaid contract and now be billed R1552.81 where the normal premiums has been R734.51. MTN is really disappointing. I refuse to pay so much money on a prepaid line without proper explanation.
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The number 073****168 is on My MTNChoice 100mins. The package allows you to set up your monthly spending limit for out of bundle spend and also has the ability to top-up with airtime whilst on a post-paid contract. If the usage limit is not set to 0 you then get billed for extra usage on your account other than your monthly subscription.
We have logged a billing query to validate the charges on the invoice dated 2016-02-13, reference number: ***.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The number 073****168 is on My MTNChoice 100mins. The package allows you to set up your monthly spending limit for out of bundle spend and also has the ability to top-up with airtime whilst on a post-paid contract. If the usage limit is not set to 0 you then get billed for extra usage on your account other than your monthly subscription.
We have logged a billing query to validate the charges on the invoice dated 2016-02-13, reference number: ***.
Kind Regards
Siphumezo
REQ:***