LvdB
Leon van den Berg
1 reviews | Active since Sept 2015
10 Sept 2015, 15:47
TOP-UP DID NOT CUT OFF AS EXPECTED
I have data sim contract.<br> This is a 2gig data monthly contract.<br> This is suppose to cut off after the 2 gigs are used.<br> In July of this year it did not cut off and resulted instead of a R119.00 pm bill to R10 819.24 bill.<br> I phoned and lodged a billing query : RE***0<br> I was promised it would be looked at.<br> It wasnt and the debit order for this amount, after I lodged the billing query, still went off.<br> I phoned and queried again and was told it would take up to 21 days.<br> THUS MTN: I am out of pocket till a decision is made of a contract that should have stopped and I cannot afford to wait 21 days. <br> We are talking R119.00 vs R10 819.24!
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MTN South Africa's replyOfficial
11 Sept 2015, 13:22Hello willem72,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that cell number *** is on an open 2GB package. On this line the usage or bill limit cannot be placed. We do pick up that the validation has been sent to the billing department REQ:*** on the 1-9-2015. This request has not as yet been finalized. We have sent the request to the billing supervisor to speed the request up.
Note that once the 2GB has been utilized the account will be billed extra for data charges due to the account not on Top up but on open 2GB.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that cell number *** is on an open 2GB package. On this line the usage or bill limit cannot be placed. We do pick up that the validation has been sent to the billing department REQ:*** on the 1-9-2015. This request has not as yet been finalized. We have sent the request to the billing supervisor to speed the request up.
Note that once the 2GB has been utilized the account will be billed extra for data charges due to the account not on Top up but on open 2GB.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply11 Sept 2015, 13:22
Official
Hello willem72,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that cell number *** is on an open 2GB package. On this line the usage or bill limit cannot be placed. We do pick up that the validation has been sent to the billing department REQ:*** on the 1-9-2015. This request has not as yet been finalized. We have sent the request to the billing supervisor to speed the request up.
Note that once the 2GB has been utilized the account will be billed extra for data charges due to the account not on Top up but on open 2GB.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that cell number *** is on an open 2GB package. On this line the usage or bill limit cannot be placed. We do pick up that the validation has been sent to the billing department REQ:*** on the 1-9-2015. This request has not as yet been finalized. We have sent the request to the billing supervisor to speed the request up.
Note that once the 2GB has been utilized the account will be billed extra for data charges due to the account not on Top up but on open 2GB.
Kind Regards,
Alice van der Merwe
***