1 reviews | Active since Oct 2014
Top Up Contract Renewal
I would like to express unhappiness with the service I am receiving from two of your outlets (MTN Shops). I requested to renew my contract as mentioned above firstly at the MTN shop in Liberty Life (Braamfontein) three weeks ago and at Balfour Park (Johannesburg) two weeks ago. The phone and Tablet on offer was for R 179.00 monthly. I have been given promises since then till today I still do not have the contract renewed. I have been advised a number of times that it will be coming from the Warehouse and no one bothers to follow up with me instead I have to use my lunch break to follow up or drive to Balfour Park during my weekend time off to follow up.<br> <br> <br> <br> <br> Please assist urgently. The next advise that I will get is that the package is out of stock and be offer an inferior package. That would be unprofessional since the renewal of my contract and order was made when stock was still available
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note the deal in question was a very popular deal and stock was sold very quickly, hence they've submitted a order to the warehouse to check if the devices are still available.
We have also now made contact with one of our Sales Department agents and requested them to make contact with you and assist with the upgrade if they have stock available.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note the deal in question was a very popular deal and stock was sold very quickly, hence they've submitted a order to the warehouse to check if the devices are still available.
We have also now made contact with one of our Sales Department agents and requested them to make contact with you and assist with the upgrade if they have stock available.
Regards
Tim
MTN Complaints Management Team