Top Up Contract R259.00

<p>Been with MTN since i was 18 years old, I have only ever had a Top Up Contract for the simple reason being that this is the only contract I can afford. For the last 3 months they started off with a random amount of about R359.00 then it has jumped right up to R759.00. After phoning and querying , they tell me I have increased my data limit to this. Firstly I dont know how to do this and on top of that I have never received a confirmation message telling me that I have done this. My next point is that I shouldnt even be permitted to do this as I have a Top Up Contract, other than the normal way of toppng up with either airtime or buying data via Internet banking.</p> <p> </p> <p>I have even complained to the Ombudsman this does not even seem to be much help, they tell me the same thing.</p> <p> </p> <p>So the fact is no one cares. I wish I could just cancel my contract but as I did every two years, I have renewed my contract. But I will never refer anyone else to MTN again as they have now lost my loyalty due to their lack of assistance or compassion. </p> <p> </p> <p>My husband as well, also only the last 3 months having same problems, with no way out.</p> <p>Well you have now lost 2 clients as once our contracts are up we will no longer be using MTN as our service provider.</p> <p> </p> <p>Tammy </p>