1 reviews | Active since Mar 2015
Top Up account never set up properly
Dear MTN,<br> <br> We are seriously so sick of the service we have been receiving from your Branches as well as Head Office! Both me and my boyfriend requests cancellation of our contracts WITHOUT having to pay the fees!!<br> <br> Firstly as per a previous complaint, we have been informing you that a payment of R963.23 was deducted in April off of our account (A***) instead of the contract amount of R399. MTN in the Glen confirmed that our contract was accidentally set as an \open contract"instead of a top up account and they told us that a request has been logged for the R563.23 that was over-charged to be credited which never happened. May there was an amount of R726.83 deducted and June R1147.23 deducted. Head Office does not answer their telephone number found on the Internet: ***. All the branches tell us that they can only log a request to head office to credit us"
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, a credit of R782.51 excl vat has been sent for approval for the usage limit that failed. This will reflect on your next statement.
Kindly note that SMS notification was sent to our customers advising of the price increase. Should you wish to cancel your contract prior to the cancellation date, you would be liable for an early termination fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, a credit of R782.51 excl vat has been sent for approval for the usage limit that failed. This will reflect on your next statement.
Kindly note that SMS notification was sent to our customers advising of the price increase. Should you wish to cancel your contract prior to the cancellation date, you would be liable for an early termination fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***