Top class ****mers

To say I am disgusted is an understatement. I have emailed MTN requesting to cancel my LTE subscription on 1 April 2024. It took a month and a half for someone to respond to my email and advise that I need to take the router to the store and get a IRMS number in order for them to action the cancellation. I then took the router to the store, it was checked and everything was fine . Got the IRMS number which I emailed to them on the same day . A week later I received a sms saying my router was repaired and sent back to the store. I then contacted the store to find out whats going on as I have not submitted my router for repairs and there was absolutely nothing wrong with it when I returned it. They told me they will find out whats going on and get back to me. Another week went by and no feedback from them so I decided to contact the store again to find out whats going on. This time I was told that the warehouse has rejected the router and sent it for repairs stating that it had minor scratches on and now its back at the warehouse but they have not approved it yet thus they cannot do my cancellation. So MTN is able to issue you with a LTE subscription and router within an hour but its seemingly taking them months to cancel a subscription and in the meantime they are still debiting your account during these months that you have no benefit to the wifi. And they are using a damaged router as an excuse to keep ****ming you where as the store has confirmed that there was no damage to the router when I returned it.