HV
Hanri V
1 reviews | Active since Apr 2012
03 Feb 2016, 12:21
Took Payment with cancelled contract
Hi, MTN has deducted a payment on an account that has been cancelled. I have tried to phone the legal department, but there is no answer. I worked that monies into my budget, and now it is not in my account. I am not sure who to contact or what to do. <br> Please assist me.<br> <br> Thank you.
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MTN South Africa's replyOfficial
04 Feb 2016, 09:28Hello hanrideon,
We are sorry for any inconvenience caused.
Kindly note the amount of R619.73 that was deducted from your account on the 30th of January 2016 was for your invoices dated the 20th of December 2015. This was a valid debit order.
Now that the number ending with 8044 has been cancelled, only an invoice for the number ending with 1230 has been generated. An amount of R199.00 will only be deducted now at the end of February 2016.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused.
Kindly note the amount of R619.73 that was deducted from your account on the 30th of January 2016 was for your invoices dated the 20th of December 2015. This was a valid debit order.
Now that the number ending with 8044 has been cancelled, only an invoice for the number ending with 1230 has been generated. An amount of R199.00 will only be deducted now at the end of February 2016.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply04 Feb 2016, 09:28
Official
Hello hanrideon,
We are sorry for any inconvenience caused.
Kindly note the amount of R619.73 that was deducted from your account on the 30th of January 2016 was for your invoices dated the 20th of December 2015. This was a valid debit order.
Now that the number ending with 8044 has been cancelled, only an invoice for the number ending with 1230 has been generated. An amount of R199.00 will only be deducted now at the end of February 2016.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused.
Kindly note the amount of R619.73 that was deducted from your account on the 30th of January 2016 was for your invoices dated the 20th of December 2015. This was a valid debit order.
Now that the number ending with 8044 has been cancelled, only an invoice for the number ending with 1230 has been generated. An amount of R199.00 will only be deducted now at the end of February 2016.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,