1 reviews | Active since Mar 2016
Took MY MONEY
I have been an MTN customer since 2002. I have a credit limit on my contract that is meant to cut off when i use it all. NOT THIS MONTH! MTN decides that it would be nice to make money, forget about my credit limit and let me continue to spend money that I do not have. It is so difficult already to figure out how much you have spent, so now when you try limit yourself, they decide to break the rules and take your money! i think its time someone puts a banner up criticizing this company! <br> <br> Not only that! They have given me a 'recycled' number that was previously owned by a man who is clearly in trouble with every credit supplier in the country. For the last 5 years, I have been Harassed everyday by debt collectors, banks and companies who need to find this man. MR Steve KING!
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your Credit limit is on R3,500.00 and none of your invoices have reached that amount.
Please note that Credit limit is not a capping tool however it is a credit vetting tool. You need to monitor your usage regularly.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your Credit limit is on R3,500.00 and none of your invoices have reached that amount.
Please note that Credit limit is not a capping tool however it is a credit vetting tool. You need to monitor your usage regularly.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
