Took My Airtime and Data Again
<p>I posted a ad on the 02/08/16</p> <p>Recieved a reply From Ayanda on the005/08/16</p> <p>rep**** to him on the 08/08/16 and recieved nothing todate yet.</p> <p> </p> <p>I purchased R40 airtime this morning(1am) and bought the 3 x 1gigs(r10ea) nite express to download software for my phone.</p> <p>Plugged phone in downloading software for phone, about a hour later i get a messsage stating data depleted and airtime, i`m like what the HELL, it only downloaded 2.05gigs. so im angry as Hell now cause i must do the download from the start again, i call customer care(173) told the consultant what my problem was the stupid consultant told me i purchased 2x 1gigs(r10ea) plus a 1x 250megs(r5ea) i told her its not posible, she said thats what i done. i also told her according to her what i bought is more than what i Downloaded so why did Mtn take all my money to (r13 left)suppose to have r8 left but MTN do they own stuff asual on my account.she cudnt answer me</p> <p> i know what MTN accused me of lately, saying i had Data Share Activated thats why i was losing my airtime and data. But when i checked on my phone nothing was activated at all so i taught not going to argue with this Idiot of a person knowing what i purchased and she telling me what i didnt.</p> <p>then i bought r50 airtime again thinking this time i will buy the r40 Bolt uncapped all day and will be cheaper, so started the download from beginning , at 150megs they capped my speed to 150kps i`m like what the **** now MTN IS ****ing ***** this download will take whole ****ING day, Mtn should inform clients if they buy the BOLT BUNDLE IT WILL GET CAPPED after 150megs, because to me that is a waste of money to buy uncapped and use at a speed a tortoise walks faster than.</p> <p>Then i purchased another r20 this morning again to buy the 3x1gig nite express, i loaded the 3gigs but still seeing its showing 5 hours to download 2.05gigs where as earlier it was taking 60minutes, now im confused. BECAUSE I HAVE 3GIGS NITE EXPRESS WHICH EXPIRES 6AM, and have the Bolt uncapped so general knowledge would say nite express must kick in now and Bolt after 6am.but timer is showing 5hrs then 7hrs then 4hrs then 9hrs so im like nite express didnt kick in as yet and this means i will lose this r30 agian like the previous r30, so took my wife`s phone and called 173 , Murphy`s law no one answered ,when i need there help the mosted cause i dont know what to do now no one ****ing answers they all surely sleeping asual the useless and *********** consultants,.</p> <p>Now im *****ed so its pass 4am and im thiking i cant lose this 3gigs nite express, only thing to do is to deactivate Bolt uncapped so i do that, just then does the nite express kicks in show 67 mins to download,on the last 15mins of my Download i have a network problem with MTN IT KICKS ME OUT, i`m like what the **** now, check my kids and wife`s phone there signals are strong.eventually i reconnect in 15mins, the download started from the beginning again O MY ****ING ****, all my money gone now.</p> <p>then i Taught i still have my bolt, will just activate it again and let it run, to my ****E surprise it was no longer there. im like jistee all my ****ING MONEY WASTED AND STILL DID DOWNLOAD 2.5GIG FOR MY PHONE.WASTED R110 ON THIS **** USELESS NETWORK IM WITH FOR 17YEARS . </p> <p>please Ayanda Or management call me as soon as you get this post</p> <p> </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that a credit of R123.2 airtime and 1GB internet bundle has been passed to your account on 2016-08-12.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that a credit of R123.2 airtime and 1GB internet bundle has been passed to your account on 2016-08-12.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Yes Mtn did, but that dont cover the inconvenience it caused me
If you think 1gig will solve everything then MTN is really mistaken
Would appreciated if one of the Area Managers or regional Managers would call me, because when asking a question to MTN employees, answers is always governed by PROTOCOL.
So if a manager had to call me, he could use common sense and general knowledge to answer me and resolve my Problems at hand. So if a AREA/REGIONAL MANAGERS had time to speak to the smaller people/customers of MTN please give me a call.
What i can say is, when Tunay called she helped me too her best of her ability, she was very understanding,helpful and had empathy for me.
She understood my situation, but was governed by PROTOCOL so couldn`t do any more for me.
She deserves 5stars for service excellence and delivery
Yes Mtn did, but that dont cover the inconvenience it caused me
If you think 1gig will solve everything then MTN is really mistaken
Would appreciated if one of the Area Managers or regional Managers would call me, because when asking a question to MTN employees, answers is always governed by PROTOCOL.
So if a manager had to call me, he could use common sense and general knowledge to answer me and resolve my Problems at hand. So if a AREA/REGIONAL MANAGERS had time to speak to the smaller people/customers of MTN please give me a call.
What i can say is, when Tunay called she helped me too her best of her ability, she was very understanding,helpful and had empathy for me.
She understood my situation, but was governed by PROTOCOL so couldn`t do any more for me.
She deserves 5stars for service excellence and delivery
Wow MTN no reply from the Big Boys in 5 days and still counting,
do u feel us little people are beyond you, then u really mistaken.
Its us little people that pays your salaries every month, our R2,R5, R10,R15 and R30 airtime we purchase everyday, remember there is more prepaid customers than contract, so we make up the bulk of your profits
I see MTN is running a competition again, when purchasing Data bundles u stand a chance to win cash.``Damn i should of won in this competition long time already, because according to MTN i have a DATASHARE activated, which means that has costed me to purchase alot of DATA``
Lets see who will win this cash prizes, the little people or the people with the contracts
Wow MTN no reply from the Big Boys in 5 days and still counting,
do u feel us little people are beyond you, then u really mistaken.
Its us little people that pays your salaries every month, our R2,R5, R10,R15 and R30 airtime we purchase everyday, remember there is more prepaid customers than contract, so we make up the bulk of your profits
I see MTN is running a competition again, when purchasing Data bundles u stand a chance to win cash.``Damn i should of won in this competition long time already, because according to MTN i have a DATASHARE activated, which means that has costed me to purchase alot of DATA``
Lets see who will win this cash prizes, the little people or the people with the contracts