JF
Jozef F
1 reviews | Active since Nov 2013
11 Mar 2016, 09:32
Took me for a ride
I wanted to migrate but were promised a 3 month free subscription, so I decided to stay with MTN. When requesting my 3 month free subscription, the offer has apparently expired. Should have migrated when I had the chance. Now I am stuck with MTN for another 2 years. Well played MTN
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MTN South Africa's replyOfficial
14 Mar 2016, 14:27Hello FourieJM1,
We are truy sorry for the inconvenience caused.
The offer that you were given in December 2015 was only valid for a period of 2 months. This request was offered by our Retentions Department and there was no response from yourself before the offer expired.
We will suggest that you make contact with our Retentions Department once again and confirm whether offer can be extended based on the fact that you've renewed the contract.
Once again we do apologize for the inonvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truy sorry for the inconvenience caused.
The offer that you were given in December 2015 was only valid for a period of 2 months. This request was offered by our Retentions Department and there was no response from yourself before the offer expired.
We will suggest that you make contact with our Retentions Department once again and confirm whether offer can be extended based on the fact that you've renewed the contract.
Once again we do apologize for the inonvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply14 Mar 2016, 14:27
Official
Hello FourieJM1,
We are truy sorry for the inconvenience caused.
The offer that you were given in December 2015 was only valid for a period of 2 months. This request was offered by our Retentions Department and there was no response from yourself before the offer expired.
We will suggest that you make contact with our Retentions Department once again and confirm whether offer can be extended based on the fact that you've renewed the contract.
Once again we do apologize for the inonvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truy sorry for the inconvenience caused.
The offer that you were given in December 2015 was only valid for a period of 2 months. This request was offered by our Retentions Department and there was no response from yourself before the offer expired.
We will suggest that you make contact with our Retentions Department once again and confirm whether offer can be extended based on the fact that you've renewed the contract.
Once again we do apologize for the inonvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***