Took a number and got charged for 2!

Item: MTN South Africa
Rating: 2
Author: Michele C

Mrs Masina from MTN just rep**** to my report,demonstrating again, not to understand the problem. How can my bill be 2074.59R?? That amount (I can see in the website) is the total for 2 contracts, one of which is not mine!! Thanks for not resolving the issue. Hello michelecag, Thank you for your post, We apologise for the delayed respponse and for any inconvenience this may have caused. According to our records there has not been an invoice for R3500.00 on your account. There was a payment of R1450.00 received on 20-01-2015 and a debit order of 2074.59 has been sent for 02-02-2015. Thank you Wenzile Masina REQ:***

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MTN South Africa's replyOfficial

16 Feb 2015, 12:57

Hello michelecag,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

According to our records you are disputing the data line that is active on your account. In order for this matter to be investigated you will need to provide us with the following documents:

Certified ID copy
An affidavit disputing the second line on your account.

Once the documents are received they will be sent to our ***** team, once all investigations are concluded credits will be passed wherever necessary.

Please fax the documents to *** and quote the reference number below.

Thank you
Wenzile Masina
REQ:***

MTN South Africa's reply16 Feb 2015, 12:57

Official