RM
Ramaphunye M
1 reviews | Active since Nov 2013
11 Dec 2015, 09:07
too much of unknown bill
I was given 2 phones contract by mtn at a cost of R175.00 per month with R100 free minutes on each phone and free data of 150mb, the phones were delivered on Friday 04 Dec 2015 and on Monday the 07 Dec 2015 the sim cards were activated and the bill for this contract was running at R300 and I called 083 1 808 who did not help me with this breach of agreement, I agreed to take the phone with the benefits and pay R175.00 not this abnormal charges they charge me with, the bill is running to R800 or R900 at the moment and its a new contract that I didn't agree on. I want to return their phones and cancel the contract because I don't need this high cost contract,,, fed up<br>
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MTN South Africa's replyOfficial
14 Dec 2015, 11:40Hello rjmotaung,
Thank you for bringing this matter to our attention.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
Kindly note that both your contracts are Open contracts which means you are able to exceed your allocation. Please check your usage regularly to make sure you do not exceed your airtime allocations.
Please follow the following steps to check your airtime.
- Create a 5digit pin number by dialling *** and once pin has been set
- Dial *162*5digit pin# Ok
- Select on Option 1 for 'Bundle info'
- Then select on option 1 again for 'All Bundles'
We would like to assure you that it is not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
Kindly note that both your contracts are Open contracts which means you are able to exceed your allocation. Please check your usage regularly to make sure you do not exceed your airtime allocations.
Please follow the following steps to check your airtime.
- Create a 5digit pin number by dialling *** and once pin has been set
- Dial *162*5digit pin# Ok
- Select on Option 1 for 'Bundle info'
- Then select on option 1 again for 'All Bundles'
We would like to assure you that it is not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply14 Dec 2015, 11:40
Official
Hello rjmotaung,
Thank you for bringing this matter to our attention.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
Kindly note that both your contracts are Open contracts which means you are able to exceed your allocation. Please check your usage regularly to make sure you do not exceed your airtime allocations.
Please follow the following steps to check your airtime.
- Create a 5digit pin number by dialling *** and once pin has been set
- Dial *162*5digit pin# Ok
- Select on Option 1 for 'Bundle info'
- Then select on option 1 again for 'All Bundles'
We would like to assure you that it is not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
Kindly note that both your contracts are Open contracts which means you are able to exceed your allocation. Please check your usage regularly to make sure you do not exceed your airtime allocations.
Please follow the following steps to check your airtime.
- Create a 5digit pin number by dialling *** and once pin has been set
- Dial *162*5digit pin# Ok
- Select on Option 1 for 'Bundle info'
- Then select on option 1 again for 'All Bundles'
We would like to assure you that it is not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***