DR
Denise R

1 reviews | Active since Feb 2014

23 Jan 2017, 18:07

Too many promos

<p>The region of KZN should really slow down with these promos they are running. I have been waiting over 2 weeks just to know if my application has been aproved and they have in the meanwhile ran another promo! Clearly mtn cannot keep up with these promos</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply06 Feb 2017, 11:25
Official

Good day Denise

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela

REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply06 Feb 2017, 11:26
Official

Good day Denise

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela

REQ:***

Best regards,