1 reviews | Active since Dec 2016

06 Dec 2016, 16:31

Too good to be true

<p>After holding for an operator for more than an hour I app**** for a Black friday deal of R240 and they said if there was no problems with my credit I would get it within a week. So I sold my old phone because my previous contract was R850 so I knew there wouldnt be a problem. Only to receice a sms to say I didin't meet the criteria (THEY NEVER MENTIONED ANY CRITERIA BEFORE) VERY UPSET AND DISSAPOINTED!!!!!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Dec 2016, 21:51
Official

Thank you for your post

Please accept our apologies for the inconvenience experienced.

We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending on the score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.

Kind Regards
Siphumezo
REQ:***