Too big to care
After almost 2 months my query was finally (somewhat) resolved. I dealt with 2 x MTN stores, Corporate Customer Care & via this platform. Even lodging my complaints here it also almost took a month to resolve.
In spite of all of the above, I was told this morning by Mpho that they can't really offer compensation for all the inconvenience. She even admitted that they were at fault.
I guess I just have to accept the fact that they really just don't care. They have enough customers so a bad experience from 1 doesn't really rock the boat...it's just a drop in the ocean.
To whoever from MTN reading this, I don't want to leave you guys but I'm currently looking around to see if I can find better deals & service elsewhere.
This whole experience has been really frustrating, humilating and downright exhuasting.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
***:
Kindly be advised that we will pass a credit on the account for you as a goodwill suggestion for 3 months due to the inconvenienced caused and our systems couldn't finalize your application as per Mpho conversation on line. R248.99 x 3=R746.96 vat included.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
***:
Kindly be advised that we will pass a credit on the account for you as a goodwill suggestion for 3 months due to the inconvenienced caused and our systems couldn't finalize your application as per Mpho conversation on line. R248.99 x 3=R746.96 vat included.
Kind Regards,
Alice van der Merwe
Best regards,