Tongesai the worst store manager ever!!

<p>The store manager for MTN Cresta is useless. I booked my phone in for repairs at MTN Cresta. The service from the onset was terrible. The matter was escalated to Tongesai ( the store manager) who i thought would be better to liaise with.</p> <p>I have been fighting to get my phone and money back because nothing has been done to my phone since i booked it on the 8th March. All this time i thought the at some point the store manager would contact me to reassure me and provide added customer service as this matter had been escalated to him. Instead he just disappeared in a big whole. I am having to call and email MTN's service provider iBreak myself.</p> <p>I copied Tongesai on all email to iBreak in the hope that he would at least responde to my email with some form of reassurance, but nothing happened. </p> <p>Tongesai is in the service buisness but he doesnt know the defination of service. He is not doing the MTN brand any good.</p>