Today we make moves....in the wrong direction

MTN’s 2025 slogan, “Today we make moves”, feels hollow when measured against the reality of their customer service. Moves to what, exactly? To a system that shuffles queries across five different departments, forcing customers to wait five minutes per selection, only to land in the wrong place and be made to feel like the problem lies with them. For the past four weeks, I have been attempting a simple contract upgrade. Despite having no arrears, no defaults, and a contract value well below my credit limit, I have been told only a SIM deal is allowed—without any explanation. The lack of transparency, accountability, and efficiency is unacceptable. Instead of making moves forward, MTN seems to be moving customers in circles, eroding trust and wasting time. A slogan should reflect reality, but right now, the reality is frustration, inefficiency, and unanswered questions