To the most useless service provider out there

for over a few months now i have been battling with Mtn to fix my account. i have sent emails, i have sent Face book messages, i even go into a Mtn store all with no luck. i get the same response over and over \we looking into it and someone will contact you shortly". i don't know how big my file is but i am pretty sure it cant take 4 months to read it. and the cherry on top is an upgrade was done on my expired contract and i reported it as ***** but still no response. MY CREDIT RECORD IS AFFECTED but they just don't care. says i must pay the R600 every month so i keep a clean credit record and after the investigation I could get my money back. they are just hopeless. PERIOD!!!"""