1 reviews | Active since Mar 2026
To say I’m disappointed in MTN would be an understatement.
I had a cellphone contract with MTN for 2 years, after my contract ended I asked to cancel everything else and only be left with the insurance which was done perfectly but in November 3025 MTN failed to deduct funds on my account on the agreed date, I called them enquiring about the delay they told me that it was a system issue but they will deduct within 24 hours and they never did. I ended up leaving the money on the account until month end waiting for them to deduct but nothing and that affected my credit score since it appeared as missed payment even though it was not my fault.
January 14th I called them asking for insurance cancellation and they told me that it was cancelled but on the 20th they didn’t their premium and I understood since I called after the billing cycle. What surprised me was when I received another invoice again on the 12th of February stating that the premium will come off on the 20th and I was surprised since I cancelled everything last month. I again called them and they said they can pick up that I have cancelled so they will escalate the matter and refund back my money, well they never did and I made it my job to call them everytime and everyday they’ll tell me the same thing that it has been escalated. How can such a simple query be escalated for a full month. I called them again and they told me that I should wait since they haven’t received feedback and I won’t be billed for March since they have escalated and cancelled. I opted to join another insurance company and now I’m busy paying two premiums for one cellphone since MTN is failing to cancel and refund my money.
Guess what March I was billed again and this time they didn’t bill me on the normal date, they made sure that they bill me late so that even if I complain I won’t get my money back, and yes I called them again and yes they told me the same thing that it has been escalated and they will call me before close of business day and well they never did, I only have different case reference with no assistance whatsoever from MTN, to say I’m disappointed would be an understatement.
Reference 1: *** Reference 2: ***
January 14th I called them asking for insurance cancellation and they told me that it was cancelled but on the 20th they deducted their premium and I understood since I called after the billing cycle. What surprised me was when I received another invoice again on the 12th of February stating that the premium will come off on the 20th and I was surprised since I cancelled everything last month. I again called them and they said they can pick up that I have cancelled so they will escalate the matter and refund back my money, well they never did and I made it my job to call them everytime and everyday they’ll tell me the same thing that it has been escalated. How can such a simple query be escalated for a full month. I called them again and they told me that I should wait since they haven’t received feedback and I won’t be billed for March since they have escalated and cancelled. I opted to join another insurance company and now I’m busy paying two premiums for one cellphone since MTN is failing to cancel and refund my money.
Guess what March I was billed again and this time they didn’t bill me on the normal date, they made sure that they bill me late so that even if I complain I won’t get my money back, and yes I called them again and yes they told me the same thing that it has been escalated and they will call me before close of business day and well they never did, I only have different case reference with no assistance whatsoever from MTN, to say I’m disappointed would be an understatement.
Reference 1: **********
Reference 2: **********
January 14th I called them asking for insurance cancellation and they told me that it was cancelled but on the 20th they deducted their premium and I understood since I called after the billing cycle. What surprised me was when I received another invoice again on the 12th of February stating that the premium will come off on the 20th and I was surprised since I cancelled everything last month. I again called them and they said they can pick up that I have cancelled so they will escalate the matter and refund back my money, well they never did and I made it my job to call them everytime and everyday they’ll tell me the same thing that it has been escalated. How can such a simple query be escalated for a full month. I called them again and they told me that I should wait since they haven’t received feedback and I won’t be billed for March since they have escalated and cancelled. I opted to join another insurance company and now I’m busy paying two premiums for one cellphone since MTN is failing to cancel and refund my money.
Guess what March I was billed again and this time they didn’t bill me on the normal date, they made sure that they bill me late so that even if I complain I won’t get my money back, and yes I called them again and yes they told me the same thing that it has been escalated and they will call me before close of business day and well they never did, I only have different case reference with no assistance whatsoever from MTN, to say I’m disappointed would be an understatement.
Reference 1: **********
Reference 2: **********