RM
Ramaphunye M
1 reviews | Active since Nov 2013
09 Mar 2016, 20:31
To Migrate
I want to migrate from contract to top up reason being I can't afford the bill mtn is charging me but I was not helpe, i called 808 who said I must call mtn direct and mtn direct told me to go to the nearest mtn branch not(franchise) and I visited South gate branch of mtn who told me they can't help, they said I'm on open line and they can't help me. I can't afford to pay that every month bill I'm asking for migration to a top up to pay my reasonable R175 instalment, my kids can't eat this mtn bill please help me.
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MTN South Africa's replyOfficial
14 Mar 2016, 12:39Hello rjmotaung,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately the package you are on is not available in a top up option.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately the package you are on is not available in a top up option.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply14 Mar 2016, 12:39
Official
Hello rjmotaung,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately the package you are on is not available in a top up option.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately the package you are on is not available in a top up option.
Regards
Thabelo
REQ:***
Best regards,