To close an account K***

<p>Because of MTN's data billing problem on about 25 September 2016, I first suspended my account, (they were billing R10k a day) and then tried to close it a day later. They said the account was still in Legal, although it was paid up (it did get 1 month behind). I then paid the end of month amount, so it was in advance when I asked them to close it - and it was operating until I suspended it. The account was actually in my sistere's name, although I've had it for 17 years. They wouldn't deal with me, so I had her go in and try to close it a few days later.</p> <p> </p> <p>They couldn't because it was "in legal" (the store clerk said it should have been out of Legal already and requested they move it). My sister then tried calling their 808 number and a Mr Ramsaran (Ref ********** 219) said it was still in legal but he would obtain it and we could consider the account closed. That was in October 2016, but MTN continue to charge the monthly charges and they are increasing, even though I don't have use of the account.</p> <p> </p> <p>When they slapped the R10k on my bill in September, it also just wiped out my R1,3k airtime. They did correct the R10k data charge and I wasn't actually billed for it, but they never reinstated my R1,3k airtime.</p> <p> </p> <p>Now they refuse to close the account and keep sending me new bills. By the way, the contract expired more than a year ago, so it' not even on contract, just month to month.</p> <p> </p> <p>I will not pay for a service that I don't have.</p> <p> </p> <p>Regards,</p> <p>Mark Mann</p> <p> </p>