1 reviews | Active since Feb 2015
TO BIG FOR THE SMALL FISH IN THE SEA
I understand now why MTN is losing customers. I have written two complaints. One on the 7 August 2018 and was messaged back to say someone would contact me. No one got back to me. I then sent another complaint on the 16 August 2018 which was answered 4 days later to say someone will contact me. To date, no one has contacted me. Is MTN getting to big that they cannot worry about the small fish in the sea.
Good day Bronwen
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Good day Bronwen
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Good day Bronwen
Thank you for your post.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. Kindly accept our sincere apologies for the delayed response while trying to resolve your query.
Please note that your number has been provisioned with 2 spins that you can use.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Good day Bronwen
Thank you for your post.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. Kindly accept our sincere apologies for the delayed response while trying to resolve your query.
Please note that your number has been provisioned with 2 spins that you can use.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team