TO ANY HIGHER UP AT MTN IT HAS BEEN 11 MONTHS NOW!!!

So this message is to someone high up at MTN because your support team can only give me feedback once they receive feedback every time for 11 months now!

December last year I reported the tower in Swartruggens North West of being unstable that is 11 Months ago, obviously the more time passed the more unstable it got. this month we can barely receive or make phone calls on any MTN affiliated network! I have repeatedly reported this issue to you guys, I even had the North west area manager contact me in regards to this issue! Now we are finally "awaiting feedback" of the following ticket

Hi Gerrit, we humbly apologize for the inconvenience caused. Kindly note that this is the response we received from the coverage team. "This tower has availability issue which results to its instabilities It has been raised with operations to consider a full upgrade on this tower" Kindly note that we will update once this has been done.

now I get it I'm supposed to wait and not bother you with this issue anymore since you guys did say that you would update me once the issue is resolved correct? I'm sorry but what about the time between when you guys finally decide to actually respond to the CONSIDERATION of a tower upgrade in our area and now? I reported this 11 Months ago and your response was basically that you think me an idiot and that the fault would be on my side instead of sending someone to actually do a physical test way back then!

People have MTN contracts, people have FNB contracts, People are using Supersonic F-LTE, People are buying daily data or voice bundles or just any kind of prepaid operations that they are PAYING FOR and not getting any kind of service. How is it fair that you can ignore me in my pleads, you can send me messages that the tower looks fine on your end and when I reply that that is not the case your staff ignores me for weeks if not months on end, I'm not even sure how many of my tickets are still actually open with you guys.

Businesses can't do business, people on contracts are wondering why they ever signed up. Prepaid customers are throwing their money down the drain attempting to do basic things like whatsapp and make phone calls!!

Businesses in town using card machines the card machines even time out quite often it would be hilarious how often it happens if it weren't so very sad. you guys take pride in trying to be one of the best mobile operators in the country? SHOW ME how you are above the rest!

here are some of my older ticket numbers, the rest you can get from the messages between me and your facebook messanger since I can't make a call even remotely reliably anymore and if I make tickets from the coverage link that I keep getting sent I get either no responses or responses saying that their tests from wherever they are testing a connection to the tower (which would not go through the Network nodes on the tower but rather the fiber to the tower if I'm not mistaken?) show that things are fine, well obviously it's the equipment that should send that signal out to us that has the issue is it not? how can you remotely test that if there are no error codes being reported by the software?

SMC/*** You sent #*** #*** #*** #*** #*** #*** #*** #*** #*** #*** SMC/*** #*** #*** #*** #*** #*** #*** #*** #***