AV
Adrienne V
1 reviews | Active since Sept 2015
22 Sept 2015, 15:21
To Add Insult to Injury
Once again MTN have shown that they have no interest in helping me sort out the problem. First their answer to a billing problem is merely that the billing is correct and now they are not, notwithstanding numerous requests, sending me the statements that I have requested at the branch.<br> <br> This is after the branch referred me to 808 who consistently cuts you off when you ask the automated system to put you through to a consultant.<br> <br> Is there no end to the bad customer service?
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MTN South Africa's replyOfficial
24 Sept 2015, 16:30Hello AdrienneV,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply24 Sept 2015, 16:30
Official
Hello AdrienneV,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike