TR
Trevor R
1 reviews | Active since Jul 2020
30 Jul 2020, 13:33
TLR
In Dec 2019 I requested early cancellation of my contract and was advised by MTN ( Damaria to pay R145-00 for early suspension of contract fee, which I did and received a receipt from their Bedfordview branch. I then continued to receive statements and my bank account continued to be debited for the monthly fees. after numerous calls to MTN I have been told that I should have phoned them to advise them that I had paid the early suspension fee. No where in the contract does it state that this is the procedure. This has now taken over 6 months with still no settlement. I have been promised on 3 occasion that the supervisor will call me back once he has checked the problem. I am still waiting for his calls.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
30 Jul 2020, 20:44Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Please take note your early payment has been allocated in 2019.
Note is is the client responsibility to call the cancellation department 3 days after the payment was allocated for retention's to cancel the contract, this is a internal poses for client to follow and this was not done from your side.
C***:
However the contract is now cancelled and credit passed for the balance R 190.00. Your reference ***.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Please take note your early payment has been allocated in 2019.
Note is is the client responsibility to call the cancellation department 3 days after the payment was allocated for retention's to cancel the contract, this is a internal poses for client to follow and this was not done from your side.
C***:
However the contract is now cancelled and credit passed for the balance R 190.00. Your reference ***.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply30 Jul 2020, 20:44
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Please take note your early payment has been allocated in 2019.
Note is is the client responsibility to call the cancellation department 3 days after the payment was allocated for retention's to cancel the contract, this is a internal poses for client to follow and this was not done from your side.
C***:
However the contract is now cancelled and credit passed for the balance R 190.00. Your reference ***.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Please take note your early payment has been allocated in 2019.
Note is is the client responsibility to call the cancellation department 3 days after the payment was allocated for retention's to cancel the contract, this is a internal poses for client to follow and this was not done from your side.
C***:
However the contract is now cancelled and credit passed for the balance R 190.00. Your reference ***.
Kind Regards,
Alice van der Merwe
MTN
Best regards,