Title: Unauthorized Contract – No Feedback After Investigation Period

Complaint:

An unauthorized device contract was processed on my account without my consent.

I reported this to MTN and was instructed to submit an affidavit along with a certified copy of my ID, which I have done. I was also informed that call recordings from 19 and 20 February 2026, as well as delivery documentation from 27 February 2026, would be reviewed as part of the investigation.

The device was delivered, and I clearly instructed the courier to note that I want the phone returned to MTN. The device has not been used or activated.

MTN advised that the investigation would take 7–10 working days. That period has now passed, and I have received no feedback despite following up.

I am requesting the following:

Collection of the device Removal of the contract from my account Confirmation that I will not be billed or that any charges will be reversed

This matter has been ongoing despite full cooperation on my side, and I now require urgent resolution.