Title: Old April Payment Arrangement Not Removed – Services Affected

I am extremely frustrated with MTN’s failure to remove a payment arrangement that was placed in April 2025, which is still active on the system.

Because this outdated arrangement has not been deleted, my services are currently affected, and I am unable to make a new payment arrangement, even though I am willing to resolve the account. I have never missed any arrangements, but this is the inconvenience I get.

This is unacceptable, as the April arrangement should have been closed long ago. I have been left without service due to an internal system issue on MTN’s side.

I request that MTN urgently remove the old March payment arrangement, allow me to set up a new payment plan, and restore my services without further delay.

I expect this matter to be treated as urgent.