Title: Dont upgrade with MTN online! Review Body:Absolute disgust with MTN SA

Title: Dont upgrade with MTN online! Review Body:Absolute disgust with MTN SA. I am a 62-year-old loyal customer treated like a ********. Three weeks ago, I did an upgrade via MTN online. The courier delivery was halted due to a biometric fingerprint system failure.I was told my order is canceled, but my profile is locked in administrative limbo. Because MTN's digital team failed to reverse the flag, their billing system thinks I am still getting the phone while it travels back to their warehouse. It stripped my upgrade eligibility completely. To make matters worse, it is Saturday. MTN's online support teams do not work on weekends, leaving me entirely stranded. I cannot get a phone until this cancellation clears their broken backend. A technical failure on MTN’s side should not penalise the customer. I demand an MTN Online backend manager manually clear this pending order block and restore my upgrade eligibility today so I can use a physical store.Line: *** Order: *** My contact:***