Title: 6 Days Without Internet – No Resolution or Communication from MTN/Supersonic/Vumatel

Review:

I am based in Bonaero Park and have been without fiber internet since Saturday morning, 9 August 2025 on my MTN/Supersonic/Vumatel line.

Timeline of events:

Saturday, 9 Aug: Reported the outage after standard troubleshooting (router resets, LED checks, etc.). I was told the issue would be resolved within 30–60 minutes — this did not happen.

Later Saturday: Contacted Supersonic again; the technician could not identify the problem and said it would be escalated. I had already logged a fault online.

Sunday, 10 Aug: Tried calling Supersonic, but could not get through.

Monday, 11 Aug: Called Supersonic again. Was told my original online fault reference was invalid, and a new ticket was created.

Tuesday, 12 Aug: Contacted Supersonic; was informed the problem was with Vumatel. I was told a Vumatel technician would call me to either fix the fault remotely or arrange a site visit — this never happened.

Thursday, 13 Aug: Still no contact from either Supersonic or Vumatel, and no internet.

Key issues:

6 days without service and counting.

No ETA, no proactive updates, and no technician contact.

Significant costs incurred calling Supersonic’s service centre daily.

Service level far below the promised 24–48 hour restoration given at sign-up.

Request: I urgently request that MTN/Supersonic/Vumatel escalate this issue, provide a firm resolution timeline, and honor the service commitments made when I entered into this contract.