Tired of receiving inconsistent information

<p>I am due for an upgrade February 2017 and after speaking to a consultant in an mtn store advising me that I may upgrade my contract earlier (free of charge) and that I only need to obtain a reference number from the contct centre, I set out on a horrific journey speaking to 6 different consultants, receiving different information from each. To date, I have not yet obtained a reference number in order to do an early upgrade. I have been on the war path with mtn for years now. From incorrect billing, to over billing, upgrading a device and being charged by hundreds of rands more than the advertised price. I honestly do not know what to do and why I always have to struggle to receive information and assistance from this service provider as I have been a very loyal customer for many many years.</p>