DB
Desne B
1 reviews | Active since Mar 2009
15 Apr 2016, 00:08
Tired of playing the waiting game
Mtn Cape Gate is extremely helpful and efficient. But it's almost a Month since adding to my contract but still waiting on the delivery of television? Not only that but upgraded As well to my dismay as you guys are Not making me happy and client at all. I have emailed the store and have not received any response. Initially it was suppose to be 2 weeks but I am still waiting. Very disgusted. Very disappointed. Mtn will not be waiting on there payment but it will go off on date requested so yes I want an answer to when the TV is coming. As my 2 week waiting period has been over ages ago.
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Replies (2)
MTN South Africa's replyOfficial
16 Apr 2016, 14:06Hello db91000,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply16 Apr 2016, 14:06
Official
Hello db91000,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
DB
Desne B's updateReviewer Update
05 May 2016, 18:12Still nothing pathetic. Nobody has contacted me. Still no TV.
DB
Desne B's update05 May 2016, 18:12
Reviewer Update
Still nothing pathetic. Nobody has contacted me. Still no TV.