Tired of paying penalties for your incompetence

<p>After switching over to FNB I made the effort to contact MTN on 808 to let them know my banking details changed. The lady infomred me that they were having troubles changing details on their side and that I should go to a branch. That already is such a big inconvience, as it is not my problem. So I went to a branch and updated my details also asking and making sure that it was not too late in the month to do so as I would close the old bank account. The guy helping me assured me that the debit will go off on my new account. Anyway, so the debit date for June comes and goes and no MTN debit is taken from my account. So I phone once again to be told that the details did not pull though yet, so for the month I pay my account by EFT, but have to pay penalty fees as my debit bounced - really ****es me off as I did my part by going to a branch to update it! I literally went out of my way to make sure you get your money.</p> <p> </p> <p>So here comes July, the debit date comes and goes and guess what, once again no MTN debit... So I phone again, just to be told that the system is still on my old banking details and that I would have to go to a branch to fix it. And ONCE AGAIN, penalties on my account for something that is once again not my fault as I did my part. Now I have to waste my time AGAIN going to a branch, to be helped by yet another possible *********** person and go through the same story comes August. </p> <p> </p> <p>The reason I choose debits is so that I don't have this **** each month and now you are deliberatly *****ing me charging me for penalites for your employees' incompetence. If I wanted to pay manually each month I'll be on prepaid!!! I LITTERALY HAND OVER MY BANKING DETAILS TO YOU AND YOU TRY TO DEBIT AN ACO**** THAT HAS BEEN CLOSED AND THEN YOU CHARGE ME FOR IT!!! and now I have to waste my time once again by going to a store to fix your problem.</p> <p> </p> <p>Wasting my time and wasting my money!</p> <p> </p> <p>The next time I go to a MTN store will be to cancel my contract with you!</p> <p> </p> <p>PATHETIC!</p> <p> </p> <p> </p> <p> </p>