rA
raheemah A

1 reviews | Active since Jul 2015

24 Jul 2015, 17:47

tired of paying more then what I owe mtn happening

I've been a customer of mtn for about five years there service is pathetic as well as mtns bi<br> ling every month I phone takes Years to get back to u with regards to paying every month I pay up to date en't mtn keeps deducting more then 2000 I am highly upset and sick and tired since December 2014 min is taking these amounts off there service rendered is pathetic and its getting worse I hope everyone changes services immediately men just takes money from customers I want this dealt with as I will be taking the matter further to the ombudsmen I am tired and I expect a call with in the next hour all my billings<br> are ,more when I phone they cut the call on me and I get no service <br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Aug 2015, 12:11
Official
Hello shazneen_haet,

We are truly sorry for any inconvenience caused and for the delayed response to your post.

We've perused your account and we see that there were billing queries logged for the charges to be investigated. A credit amount of R2621.41 was allocated to your account 8th of December 2015 for incorrect billing.

We do also see that there were billing queries logged now in August 2015, whereby a credit amount of R85.00 incl. VAT has been approved and will be allocated to your account.

Regards
Tim
MTN Complaints Management Team: REQ:***