1 reviews | Active since Aug 2015
Tired of paying for MTN's mistakes
Since I upgraded in February 2015 my account has been messed up. Went to MTN Middelburg Mall to ask why I pay such high amounts each month after signing up for a R648.68 MTN choice contract (350 anytime min. 500sms, 500MB data) only for them to tell me it is Data and not trying to help me further. After I spend a lot of time with the call centre with no answers other than \You must pay the money"I went to MTN Highveld Mall. the ladies tried to assist me only to discover the last invoice on the system for my account was May 2014. I phoned head offices number and after just being put through to the call centre AGAIN I finally I spoke to a lady who wanted to help me after much explanation. She discovered that since I upgraded I never received my once off free sms's and no free data"
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that credits to the value of R741.76 has been processed on the account for the data and sms failure.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that credits to the value of R741.76 has been processed on the account for the data and sms failure.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***