Tired of MTN and their lack of action/service

I am STILL waiting for MTN to unsuspend my network after the error on their side.

(case # ********** 4 )

Received the following and only response:-

"Please be advised cell phone number ********** was migrated to prepaid, however failed on our network we have escalated for assistance for migration with reference number 1- ********** 9781. We sincerely apologies for any inconvenience caused."

I have received this apology but have received no follow up or action being taken to FIX this problem. I am so tired of being without network because of MTN's problem.