AH
Andre H
1 reviews | Active since Jul 2011
24 Nov 2015, 20:41
Tired of being charged for SPAM
I have been a very loyal customer of MTN for many years. My cellphone bill on some months exceeds R10 000 and is automatically deducted from my account monthly without issue. While spending numerous months abroad it has come to my attention that on roaming I am liable to pay roaming charges for sms messages received from MTN advertising competitions and special offers. These messages are sent to my phone on a daily basis.<br> <br> How do I stop this? Can MTN assist or do I need to cancel my contract and look for the best Pay As You Go pricing options for a South African SIM card?
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MTN South Africa's replyOfficial
25 Nov 2015, 07:16Hello andre00158,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the marketing department to assist you.
The customer will have to dial *130*603# to opt out of promotional messages received.
If your itemized billing do reflect that your account is billed for this SMS please underline the charges and fax to us on ***. Roaming SMS will only be charged once send out not received.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the marketing department to assist you.
The customer will have to dial *130*603# to opt out of promotional messages received.
If your itemized billing do reflect that your account is billed for this SMS please underline the charges and fax to us on ***. Roaming SMS will only be charged once send out not received.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply25 Nov 2015, 07:16
Official
Hello andre00158,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the marketing department to assist you.
The customer will have to dial *130*603# to opt out of promotional messages received.
If your itemized billing do reflect that your account is billed for this SMS please underline the charges and fax to us on ***. Roaming SMS will only be charged once send out not received.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the marketing department to assist you.
The customer will have to dial *130*603# to opt out of promotional messages received.
If your itemized billing do reflect that your account is billed for this SMS please underline the charges and fax to us on ***. Roaming SMS will only be charged once send out not received.
Kind Regards,
Alice van der Merwe
***