aJ
andre J
1 reviews | Active since Aug 2014
06 Dec 2018, 19:39
Tired of bad service
Just a follow up on my previous querie. Mtn is stil "investigating" the matter of the couriers delivering my device to a wrong adress. I have been informed that my upgrade has been cancelled and i can visit any mtn store and apply for a new upgrade. And yet my account is stil not sorted out and to this day i am being harrassed by mtn about 1760.33 rands that is outstanding. This coming monday i can assure you that my lines are going to be suspended again. I made a cash payment to mtn on december 1st to the amount of 270 because that was what i believed i owed them. I am sick and tired of their bad service. Please mtn please fix this!!!!!!!
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MTN South Africa's replyOfficial
07 Dec 2018, 08:17Good Day Andre
As per our last conversation, we were waiting for the journal to be processed.
Kindly be advised that the journal was processed yesterday 06/12/2018.
We thank you for your patience in the time that we were trying to resolve the issue.
Warm RegardsBrendah LangaComplaints Management team
As per our last conversation, we were waiting for the journal to be processed.
Kindly be advised that the journal was processed yesterday 06/12/2018.
We thank you for your patience in the time that we were trying to resolve the issue.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply07 Dec 2018, 08:17
Official
Good Day Andre
As per our last conversation, we were waiting for the journal to be processed.
Kindly be advised that the journal was processed yesterday 06/12/2018.
We thank you for your patience in the time that we were trying to resolve the issue.
Warm RegardsBrendah LangaComplaints Management team
As per our last conversation, we were waiting for the journal to be processed.
Kindly be advised that the journal was processed yesterday 06/12/2018.
We thank you for your patience in the time that we were trying to resolve the issue.
Warm RegardsBrendah LangaComplaints Management team